Difference between women now and centuries ago Essay

Women are important asset in one’s life even if you are living in the 1800’s, 1900’s or nowadays. The difference between women living years ago and now might varies, such as cultural, social, and fashionable differences. Have you ever wondered what women’s role in life was? Well this depends on the perspective of the person whether a male or a female, it also depends on the time zone. At various time throughout history, working women were viewed as cruel and not devoted to help their children and family. This is wrong; women should develop, gain rights, and become more independent because ignorance kills the identity of a person. What’s the difference between women’s life nowadays and before? Men considered women in ancient societies to be only wives who cook, and take care of their house and children; on the other hand nowadays men look at women as a respectful hard worker and an important asset to our society. Examples of change, women in ancient societies were forbidden to vote. Yet, a brave woman Lydia Taft was courageous enough to be the first women who breaks the rule and vote , after this courageous act New Zealand decided to allow women to vote , since then women made a great change and made their rights approximately equal. Women in the earlier centuries were not allowed to be sociable, they were not allowed to walk on the streets alone or even travel alone, and on the other hand women recently are free to do whatever they like. Even marriage has different aspects many years ago women didn’t have a choice who to marry or to see his face. Marriage took place through tribal processes and father’s decision, but Nowadays women might marry without even caring what her parent’ point of view. This gave the freedom of choice, and by this way less family divorces will occur. Job opportunities for women differ from back then and now. What comes in mind when someone first asks you what is the gender of an engineer instantly what comes in mind is a man. Nowadays this all changed women have many unlimited opportunities in jobs. They can get paid sometimes more than men, they can now run companies, and unlike many years ago their best job is to be teachers. Another aspect is their clothing. Women were extremely cautious when it comes to what to wear. Back then it was rude to wear like nowadays small skirts, Shorts that show thighs, and much more. Education plays an important role to portray how women nowadays differ than women lived centuries ago. Education back then was only offered to men, this lead huge inequality between sexes. This made illiteracy rate high and affect the society negatively making only one brain in the family working rather than two brains. Education is the core of life. Nowadays education is a must and societies are in a good shape due to both sexes educated. Due to the publisher Cox, Matthews & Associates, Inc., from a journal of an unknown author, his point of view stands with that education for women is a vital role that has high opportunities unlike women that didn’t get educated centuries ago. â€Å"Many of us here at Diverse have been privileged to meet dynamic women in the world of higher education and beyond. They lead some of the most demanding and consequential organizations and programs on the planet. No longer sitting on the decision-making sidelines, they have shattered the glass ceiling and, subsequently, have introduced new ways of thinking about and approaching leadership.† Women that are recognized and entered history books will always be praised and remembered as heroes; unlike women living centuries ago that are illiterate. Example from Belle S.Wheelan , president of the accrediting body since 2005, it also means â€Å"Students Are Central to Success,† a fitting description for what motivates her on the job. Wheelan is the first African American and the first woman to lead SACS.† Women struggled a lot in the earlier centuries, but as time passes everything changes. Women achieved a lot and made it into the highest rank in over society. A wise man once said â€Å"Every brave warrior was once a defenseless baby and every building was once a picture it’s not about where you are today but where you’ll reach tomorrow†. Reference: 25 WOMEN MAKING A DIFFERENCE. (2012). Diverse Issues in Higher Education, 29(2), 10-15. Retrieved from http://search.proquest.com/docview/928543490?accountid=8555

Introduction to People, Organization Andmanagement Essay

1. Key Information Module title: Introduction to People, Organisations and Management Module Leader: Hermione McIntosh Chelmsford/Michael Ashcroft Building/ Room MAB 301 Every module has a Module Definition Form (MDF) which is the officially validated record of the module. You can access the MDF for this module in three ways: * the Virtual Learning Environment (VLE) * the My. Anglia Module Catalogue at www. anglia. ac. uk/modulecatalogue * Anglia Ruskin’s module search engine facility at www. anglia. ac. uk/modules All modules delivered by Anglia Ruskin University at its main campuses in the UK and at partner institutions throughout the UK and overseas are governed by the Academic Regulations. You can view these at www. anglia. ac. uk/academicregs. A printed extract of the Academic Regulations, known as the Assessment Regulations, is available for every student from your Faculty Office (all new students will have received a copy as part of their welcome pack). In the unlikely event of any discrepancy between the Academic Regulations and any other publication, including this module guide, the Academic Regulations, as the definitive document, take precedence over all other publications and will be applied in all cases. 2. Introduction to the Module This 30 credit module covers four key areas. The organisational context: This module allows students to explore the organisational context and will furnish students with tools to analyse the organisational environment and the degree of dynamism and complexity in which organisations operate. Students will be encouraged to examine organisational responses to environmental turbulence. The development and impact of organisational culture will also be assessed. Organisation structures and approaches to management: Students will analyse the changes to organisational structure and architecture and the evolution from self-contained structures to boundaryless organisations. Approaches to management from scientific management to postmodern organisations will be evaluated and the way groups and teams are formed and structured. Motivation will also be examined as a motivated workforce can be a sign of a successful organisation and students will be encouraged to reflect critically on theories of motivation and apply them to real life situations and case study scenarios. Management processes: Intensified competition, technological innovation and increased knowledge intensity has resulted in a pattern of ‘repeat change’. The results of change programmes are often disappointing and students will examine the triggers for change, why change is resisted and organisations’ approaches to change management. This module will also investigate the difference between leadership and management and critically evaluate classical and contemporary approaches to leadership theory and the role power and politics play in organisational life. Individuals in the organisation: This part of the module focuses on individual differences. The ability to learn, and to continue learning, for individuals and organisations, is crucial in the 21st century. Students will be introduced to a number of learning theories which affect management practices and will have an overview of the learning organisation. Students will examine the role that personality and perception play in shaping and directing our own and other people’s behaviour. The role of communication will also be investigated as communication affects organisation performance and also individual career prospects. Students will therefore be equipped with a robust intellectual framework for analysing and understanding the past, present and future influences on their own thinking, attitudes, values and behaviours and to reflect on how these might impact their effectiveness and performance in practice. Please also refer to Sections 6a and 6b of the MDF. 3. Intended Learning Outcomes. Anglia Ruskin modules are taught on the basis of intended learning outcomes and on successful completion of this module, you will be expected to be able to demonstrate that you have met these outcomes. On successful completion you will be able to: 1. Understand and critically evaluate the underlying principles and concepts of the nature of organisations. 2. Understand and appreciate the contribution of effective people management to the success of organisations. 3. Explore a range of theories developed to aid the understanding of learning and human behaviour, reflecting on their learning experiences and career development. 4. Examine the application of theories in real world organisational settings. 5. Apply a range of theories and concepts on organisational design, structure and management in the analysis of managing employees with specific reference to leadership, power, motivation and teamwork. 6. Use simple psychometric and related instruments for self-analysis and learning tools for goal-setting, problem-solving and personal reflective practice within a framework for personal and career development. 4. Outline Delivery. Wk| Lecture A – People| Lecture B – Organisation Management| Reading (Buchanan and Huczynski, 2010)| 1| Introduction to Part A of the module. Individual behaviour and personality| Introduction to Part B of the module. What is an organisation? Introduction to organisational behaviour. Orientation to work and the work ethic.. | Chapters 1 and 6| 2| Personality theories in the workplace. | The organisation’s environment. Business ethics and corporate social responsibility. | Chapters 2, 3 and 6| 3| Perception. | Organisational culture and socialisation. | Chapters 4 and 8| 4| Attitudes and values. | Organisational structure and architecture. | Chapters 15 and 17; Brooks Chapter 3| 5| Learning as a process. The Behaviourist and Cognitive approaches. | Approaches to organisations and management. (1)| Chapters 5, 14 and16| 6| Learning in practice and the Learning Organisation| Approaches to organisations and management (2)| Chapters 5, 14 and 16,| 7| Motivation: content theories| Groups and teams at work. | Chapters 9, 10, 11, 12, 13| 8|. Motivation: process theories| Organisational change| Chapters 9 and 18| 9| Communication| Leadership (part 1)| Chapters 7 and 19| 10| Career management and choices| Leadership (part 2)| Chapter 19| 11| Reflective practice and managing self. | Power in organisations| Chapter 22| 12| Module review. | Module review| | 4. 1 Attendance Requirements Attending all your classes is very important and one of the best ways to help you succeed in this module. In accordance with the Student Charter, you are expected to arrive on time and take an active part in all your timetabled classes. If you are unable to attend a class for a valid reason (eg: illness), please contact your Module Tutors. Anglia Ruskin will closely monitor the attendance of all students and will contact you by e-mail if you have been absent without notice for two weeks. Continued absence can result in the termination of your registration as you will be considered to have withdrawn from your studies. International students who are non-EEA nationals and in possession of entry clearance/leave to remain as a student (student visa) are required to be in regular attendance at Anglia Ruskin. Failure to do so is considered to be a breach of national immigration regulations. Anglia Ruskin, like all British Universities, is statutorily obliged to inform the Border and Immigration Agency of the Home Office of significant unauthorised absences by any student visa holders. 5. Assessment This module will be assessed through two pieces of coursework which will allow you to evidence the demands of this module and meet the learning outcomes (see sections 7 and 9 of the MDF). Both pieces of coursework have a word limit of 3,000 words and have a 50% weighting. The assignment hand-in date is Tuesday, 8 May, 2012. All coursework assignments and other forms of assessment must be submitted by the published deadline which is detailed above. It is your responsibility to know when work is due to be submitted – ignorance of the deadline date will not be accepted as a reason for late or non-submission. All student work which contributes to the eventual outcome of the module (ie: if it determines whether you will pass or fail the module and counts towards the mark you achieve for the module) is submitted via the iCentre using the formal submission sheet . Academic staff CANNOT accept work directly from you. If you decide to submit your work to the iCentre by post, it must arrive by midday on the due date. If you elect to post your work, you do so at your own risk and you must ensure that sufficient time is provided for your work to arrive at the iCentre. Posting your work the day before a deadline, albeit by first class post, is extremely risky and not advised. Any late work (submitted in person or by post) will NOT be accepted and a mark of zero will be awarded for the assessment task in question. You are requested to keep a copy of your work. Feedback. You are entitled to written feedback on your performance for all your assessed work. For all assessment tasks which are not examinations, this is provided by a member of academic staff completing the assignment coversheet on which your mark and feedback will relate to the achievement of the module’s intended learning outcomes and the assessment criteria you were given for the task when it was first issued. Examination scripts are retained by Anglia Ruskin and are not returned to students. However, you are entitled to feedback on your performance in an examination and may request a meeting with the Module Leader or Tutor to see  your examination script and to discuss your performance. Anglia Ruskin is committed to providing you with feedback on all assessed work within 20 working days of the submission deadline or the date of an examination. This is extended to 30 days for feedback for a Major Project module (please note that working days excludes those days when Anglia Ruskin University is officially closed; eg: between Christmas and New Year). Personal tutors will offer to read feedback from several modules and help you to address any common themes that may be emerging. At the main Anglia Ruskin University campuses, each Faculty will publish details of the arrangement for the return of your assessed work (eg: a marked essay or case study etc. ). Any work which is not collected by you from the Faculty within this timeframe is returned to the iCentres from where you can subsequently collect it. The iCentres retain student work for a specified period prior to its disposal. To assure ourselves that our marking processes are comparable with other universities in the UK, Anglia Ruskin provides samples of student assessed work to external examiners as a routine part of our marking processes. External examiners are experienced academic staff from other universities who scrutinise your work and provide Anglia Ruskin academic staff with feedback and advice. Many of Anglia Ruskin’s staff act as external examiners at other universities. On occasion, you will receive feedback and marks for pieces of work that you completed in the earlier stages of the module. We provide you with this feedback as part of the learning experience and to help you prepare for other assessment tasks that you have still to complete. It is important to note that, in these cases, the marks for these pieces of work are unconfirmed as the processes described above for the use of external examiners will not have been completed. This means that, potentially, marks can change, in either direction! Marks for modules and individual pieces of work become confirmed on the Dates for the Official Publication of Results which can be checked at www. anglia. ac. uk/results. ASSIGNMENT ONE Module Title: Introduction to People, Organisations and Management Module Code:BB130020SLevel: 1 Academic Year: 2011/12Semester: Two Module Leader:Hermione McIntosh. Instructions:See below Word Limit: 3000 words % Weighting:50% Written assignments must not exceed the specified maximum number of words. Assignments will not be accepted without a word count on the cover sheet. Submission Date:Tuesday, May 8, 2012 Work submitted after this date will receive a mark of 0 unless an extension has been approved in advance of this deadline. Requests for short-term extensions will only be considered in the case of illness or other cause considered valid by the Student Adviser. These must normally be received and agreed by Student Adviser in writing at least twenty four hours prior to the deadline. Please refer to the Academic Regulations or your Student Handbook for full details. Further details:This assignment must be completed individually. This assignment must be attached to a completed University Assignment Cover Sheet and accompanied by a completed University Assignment Receipt before submission. Any attachments (such as computer discs) must be marked with your SID number(s) and securely attached to your assignment before submission. Do not submit your work in a plastic sleeve. TASK Read the two organisational case studies attached and provide a critical comparative analysis of them in academic report format. You should consider how the two organisations differ in the way they operate and in the way they are managed. In particular, you should focus on the following areas: * Organisational design and structure * Teams and teamworking * Approach to leadership and management * Organisational culture Your analysis must be supported by relevant theories and concepts that have been covered in the module and you must demonstrate that you have read widely around the subject area and used this reading to support the arguments you are making. Do not rely solely on the key text but use a range of academic texts and journal articles. Refer to the reading list in your module guide for further guidance. It is essential that you use the Harvard Referencing System and it is recommended that you download the University’s Guide to the Harvard Referencing System from the library website. Assessment weighting for written assignment The following assessment weighting is provided for guidance: Introduction| 10%| Analysis of issues including use of the literature to support arguments| 60%| Conclusion and recommendations| 20%| Presentation and structure of the report including written expression and referencing| 10%| Case Study One Case study 1: Biogenta plc. Biogenta is a world-leading business, producing crop-protection products (herbicides, fungicides and insecticides). It currently employs 15,000 employees in over 80 countries and has manufacturing facilities in 10 countries. It is organised into four major functional areas: Research and Development, Manufacturing, Sales and Marketing and, finally, Support (covering financial services, human resources and legal services). Jane Morgan, the Chief Executive Officer of Biogenta, is a strong role model for her staff and has developed a mission and a set of values based on extensive consultation with Biogenta’s stakeholders. Biogenta’s mission is to be the most trusted provider of crop-protection products in the world and their values include: Be adventurous, creative and open-minded Pursue growth and learning Be passionate and determined Build open and honest relationships Create fun These values have been embedded in the culture of the organisation. Jane is deeply respected and many of her staff have even called her inspirational. She is very motivational and communicates high expectations of all staff. Her aim has always been to empower her staff and to stimulate staff to be  creative and innovation so that they try novel approaches and develop ground-breaking new products. Biogenta is committed to innovation and sees this as a major strength. It has a strong focus on recruiting extremely able and highly motivated employees. It is also committed to investing heavily in their development. As well as recruiting highly educated staff, many of whom are educated to doctorate level, the company offers numerous in-house training courses covering both technical and personal development issues. As a global organisation Biogenta wants to recruit the brightest and the best from all over the world. In Cambridge, alone, one of its four research and development ‘hubs’, it employs people of 20 different nationalities. It offers generous support to employees who want to further their education and training by paying fees and giving time off to attend courses. It also offers generous perks, such as opportunities for sabbaticals or gap years and subsidising gym membership. Office environments and even factories are designed to be light, pleasant places to work, with the company sponsoring a large amount of art work and landscaping to enhance the environment. It is also a major sponsor of a number of exhibitions and museums around the world with a ‘biological science’ theme. Staff are encouraged to contribute to community work, and the company sponsors a number of projects working with schools in a number of countries on biological science projects. Although Biogenta has a traditional structure, as would be expected of an organisation of this size, Jane believes that structures, job titles and power can put barriers up between people and inhibit innovation and performance. She believes it is far more effective to put her faith in people and in teamwork and there is minimal hierarchy. Although almost all employees work in one of the four functional areas mentioned above, the organisation also promotes cross-functional working in project teams, some of which are virtual teams. Project working is seen as essential to achieving constant product improvement and innovation. These teams can be large or small, short term or fairly long in duration. It recognizes that getting people from different functions to work effectively together can be a challenge and it has a number of ways of trying to minimise these, including the use of technology. Many of the support staff have at least undergraduate degrees in science subjects. For example Jacqueline Baryomunsi works in the marketing team but she has a degree in Biology, although she was later sponsored by Biogenta to do an MBA. Although originally based in Cambridge, she was recently posted to a nine month international assignment in South Africa where she worked on a project to develop a new herbicide, working with a team of four others. This included Jonathan Etherington, who has a PhD in chemistry from the USA and has been working on production in one of Biogenta’s manufacturing bases in Italy until recently. The other team members included two people from Biogenta’s research and development function (both based in South Africa) and the team was led by Kathryn Tate, originally from Australia, who has a PhD in molecular biology and is based within Biogenta’s support function as an IT specialist. This project involved long working hours but Kathryn Tate also made sure the team had time for some fun: team members spent quite a lot of time together outside work, even, on one occasion managing to go shark-fishing as well as regularly sampling the night life of Durban. (This is a fictional case study.) Case Study Two OUTBACK INC. Setting Tourism is a strong contributor to Australia’s economy, with over a half million people employed in the sector, and tourism spending reaching over $85 billion a year. The country promotes its beautiful landscapes, Aboriginal art and cultures, coastal lifestyles and the outback as the main attractions for visitors. Australia’s top five international tourism markets are New Zealand, the UK, Japan, the USA and China. Visitor numbers from China and India have grown strongly, while the number of Japanese and Korean tourists has declined in the last few years. China is now Australia’s fifth largest international tourism market, brining it into second place with New Zealand, and this is set to grow over the next decade. However, Australia’s share of global tourism continues to drop, with a decrease of 14 per cent between 1995 and 2008. Since its peak in 2001, it has also declined as a proportion of Australia’s gross domestic product. The Australian tourism industry continues to struggle from the effects of a series of crises, starting with a pilot strikes in 1989 and the worldwide economic outfalls of the Iraq War and the SARS outbreak. More recently, after four strike free years at Qantas, there has been a bitter pay dispute which closed the airline down in October this year. Qantas passengers could face further delays and cancellations after one of the unions locked in a wage dispute threatened more strikes and legal action if the airline did not improve its pay offer. Skilled staff shortages are also contributing to Australia’s tourism industry troubles, with an estimated 42,000 employees needed by 2015. Outback Inc Established in the early 1990s, Outback is an adventure-based tour company located in Sydney, Australia. The company offers a variety of services, including guided tours, accommodation and meals, to those wishing to visit remote and regional areas of Australia. Outback’s comprehensive packages of services have traditionally appealed to travellers from all over the world, particularly visitors from Japan, who typically make up over 80 per cent of their client base, but its product offering has not been updated for a number of years. Profitability has now been on a downward trend for some time and there is no clear vision or detailed strategy to move the company forward. Despite increased marketing efforts aimed at the general Asian market, the company has seen a decrease in bookings from its traditionally reliable Japanese sector. The poor exchange rate has negatively affected tourist numbers from the U. K. and Outback has yet to attract new clients from China or other Asian countries experiencing more favourable economic conditions. Although Outback grew from a small, family-owned business in the early 1990s to a moderately sized company with sales of several million dollars a year, it still retains its original functional organisational structure. Its Chief Executive Officer is a son of the original founder and his autocratic style of leadership, although dressed up in paternalism, has meant that he is not prepared to listen to staff members, particularly those at the lower end of the hierarchy. Outback’s managers, typically members of the company’s founding family, head up the various departments, which are structured around traditional functions such as marketing, finance and human resources. In order to satisfy the needs of family members, there are a number of hierarchical levels within the organisation which often negatively affects the organisation. There is limited teamwork and virtually no cross-functional working with each of the functions operating in a silo. At times this has resulted in a poor service to clients where their expectations have not been met, and the company has recently received some bad press in the Asian tourist magazines and newspapers. Although this is an adventure-based tour company, it is not a fun place to work and the culture and leadership style stifle creativity. As with most organisations in the hospitality field, the Outback management uses a traditional leadership style, with decisions made at the top levels of management and communicated downwards. The majority of Outback’s employees are young, highly motivated and eager for learning opportunities, but the company struggles to regain them, facing a turnover rate higher than even what is expected in an industry with a notorious turnover culture. Although the company does have its own website, management has been hesitant to move away from using standard travel agencies for their client booking purposes, which is relatively costly. Many of the younger staff have ideas on how to improve the product range, the service offered to clients and how to target the all important Asian market, but have given up voicing their ideas as these have not been listened to in the past and they are concerned about being blamed for the rise in client complaints. (This is a fictional case study which has been adapted from Bratton et al. , 2010) Specific assessment criteria for assignment one 70% + Extensive knowledge and understanding surrounding organisations and management is evident. A deep level of critical analysis has been provided throughout with coherent and convincing arguments made. Theory and practice (case studies) have been integrated convincingly. Analysis is supported by extensive reading (academic texts and journal articles). Conclusion is convincing, relevant and holistic. Written expression and referencing are excellent resulting in a credible assignment which is well-structured, concise and demonstrates clarity of thought. 60 – 69% Good knowledge and understanding surrounding organisations and management is evident. A good level of critical analysis is demonstrated and arguments are clear and structured. Theory and practice (case studies) have been integrated well. Analysis is supported by significant background reading (academic texts and journals). Conclusion summarises the key issues convincingly. Good referencing with consistent citation and listing. Written expression is good resulting in an assignment which is well-structured, clear and concise. 50 – 59% Sound knowledge and understanding surrounding organisations and management is evident. Generally good analysis is demonstrated and arguments are clear and structured. Theory and practice (case studies) have been integrated. Analysis is supported by background reading (academic texts). A satisfactory conclusion is included. An appropriate structure is used and style of writing is satisfactory. Referencing is to satisfactory standard. 40 – 49% Some knowledge and understanding surrounding organisations and management is evident. The assignment is more descriptive than analytical, but arguments are sufficiently identifiable and free of obvious contradiction. Limited integration of theory and practice (case studies). Limited background reading from academic sources to support the work. Conclusion is drawn, but not all key issues are included. The assignment is adequately referenced with an appropriate structure. Written expression is satisfactory, but there are weaknesses in the presentation. Fail – 39% and below Very limited knowledge and understanding surrounding organisations and management is evident. The assignment is very descriptive with poor application of relevant theories, concepts and models. Minimal evidence of further reading. No or limited conclusion. The report is weakly referenced and the structure is inadequate. Written expression is poor resulting in an assignment which lacks clarity. Overall the task is poorly presented and argued and does not achieve an adequate standard. ASSIGNMENT TWO Module Title: Introduction to People, Organisations and Management Module Code:BB130020SLevel: 1 Academic Year: 2011/12Semester: Two Module Leader:Hermione McIntosh Instructions:Answer all four questions Word Limit: 3000 words % Weighting:50% Written assignments must not exceed the specified maximum number of words. Assignments will not be accepted without a word count on the cover sheet. Submission Date:Tuesday, May 8, 2012 Work submitted after this date will receive a mark of 0 unless an extension has been approved in advance of this deadline. Requests for short-term extensions will only be considered in the case of illness or other cause considered valid by the Student Adviser. These must normally be received and agreed by Student Adviser in writing at least twenty four hours prior to the deadline. Please refer to the Academic Regulations or your Student Handbook for full details. Further details:This assignment must be completed individually. This assignment must be attached to a completed University Assignment Cover Sheet and accompanied by a completed University Assignment Receipt before submission. Any attachments (such as computer discs) must be marked with your SID number(s) and securely attached to your assignment before submission. Do not submit your work in a plastic sleeve. Complete ALL four of the following tasks. 1. What is personality? And what relevance has this concept to understanding behaviour in the workplace? 2. â€Å"Learning is the process of acquiring knowledge through experience which leads to an enduring change in behaviour. † (Huczynski & Buchanan, 2010, p. 732) Explain this statement, showing how it relates to a learning theory that you have studied on this module and to your own approach to learning. 3. One way to understand different motivation theories is to interview your peers on what is important to them when choosing a job. Form a diverse study group, and discuss the following: How important is pay in choosing a job when you graduate? Is personal autonomy important in your work motivation? Explain your findings and discuss them in relation to appropriate motivation theory. 4. Choose FOUR barriers to communication and suggest, as a manager, how you might overcome such barriers. Within the 3,000 overall word limit, you should allocate words equally to each of the 4 tasks above. You should also illustrate your answer by referring to relevant literature, theory and experience. Each question is equally weighted in terms of the assessment marking. Specific Assessment Criteria for these written tasks: 70% + Extensive knowledge and understanding of the literature is evident. A considerable depth of application has been achieved with the literature and examples of practice. A high level of insight and thought is evident throughout the arguments made and the findings presented. Analysis is supported by extensive reading. Written expression and referencing are excellent; ideas are well structured, balanced, and succinct and demonstrate clarity of thought. 60-69% A good grasp of knowledge and understanding of the literature is evident. A very good depth of application has been achieved with the literature and examples of practice. A significant level of insight and thought is evident throughout the arguments made and the findings presented. Analysis is supported by good background reading. Written expression is of a very good standard and referencing is strong with consistent citation and listing. The ideas are well structured, balanced, and clear and concise 50-59% Sound knowledge and understanding of the literature is evident. Generally good application has been achieved with the literature and examples of practice. There is evidence of insight and thought throughout the arguments made and the findings presented. Analysis is supported by background reading. Written expression and referencing is of a satisfactory standard. The ideas are fairly well structured, and clear and concise. 40-49% Some knowledge and understanding of the literature is evident. Generally the work is more descriptive than applied. Limited evidence of insight and thought throughout the arguments made and the findings presented. Analysis is limited, and not all the key issues are addressed. Written expression and referencing is of a satisfactory standard, but there are weaknesses in the presentation. Fail – 30-39% Very limited knowledge and understanding of the literature is evident. The work is very descriptive with poor application of relevant theories and concepts. Minimal evidence of insight, thought and analysis. Written expression is poor resulting in writing which lacks clarity. Poor presentation overall, and does not achieve an adequate standard. 6. Assessment Criteria and Marking Standards ANGLIA RUSKIN UNIVERSITY GENERIC ASSESSMENT CRITERIA AND MARKING STANDARDS LEVEL 1 GenericLearning Outcomes(Academic Regulations, Section 2)| Assessment criteria by level| Marking standards (by mark band)| | | 70%+| 60-69%| 50-59%| 40-49%| 30-39%| 1-29%|. | Characteristics of student achievement per mark band >| Achieves module outcome/s related to this GLO at this Level of Study| Achieves module outcome/s related to this GLO at this Level of Study| Achieves module outcome/s related to this GLO at this Level of Study | Achieves a marginal pass in the module outcome/s related to this GLO at this Level of Study| Fails marginally to achieve module outcome/s related to this GLO. MDF may permit compensation | Fails to achieve module outcome/s related to this GLO and is not eligible for compensation | Knowledge and Understanding | Level 1 (FHEQ level 4) intr.

Marketing research report Essay Example | Topics and Well Written Essays - 5000 words

Marketing research report - Essay Example Figures are provided by various web sites, one of these is a reliable source from Mintel which conducts scientific and period reportage, with the aim of analyzing various industries and businesses affecting the UK and other countries. Not only this, the different incidents of global terrorism are briefly examined so that there can be an analysis on its impact on hotel and tourism industry. According to the EU, a hotel is defined as "a collective accommodation establishment, typified as being arranged in rooms exceeding a nationally specified minimum and as providing common services, including room service." The UK definition is made according to the holding of a licence to sell liquor. (Mintel website) Mintel defines tourism "as any travel which involves an overnight stay away from home." Tourism 'trips' divide between holidays (short breaks of 1-3 nights or long holidays), business travel, VFR (visits to friends and relatives (VFR) and miscellaneous travel purposes (eg shopping or religious trips), all of which may involve staying in a hotel. (Mintel website) When terrorists hijacked four U.S. ... The perpetrators - and indeed the entire world - may have thought that it was the end of America as an economic and military superpower. America under attack, America on its knees, Bin Laden, the anthrax threats and other security concerns, what would be the future of America and the world and the global economy Terrorism is a menace to society. It involves violence causing destruction and deaths for vague and questionable "religious causes" - love and service to God - never before heard in the annals of man as a religious being. The September 11 attack impacted on the lives of the American people and the economy, by creating fear and depreciating billions of dollars worth of man-made infrastructure, buildings and capital. Terrorism has spread all over, and where there is terrorism, profound effects impact on tourism, a direct victim along with the economy. From as far as the Philippines, to the small island of Bali in Indonesia, to the subways of London, to Spain, Egypt, Brazil, Nepal, and the skyscrapers of New York, terrorism wreaked havoc. There were instant reactions from countries and governments. Securities in airports and terminals were strict. People restricted their travel. Terrorism served its purpose - fear in everyone's heart. In the wake of the tragedy in New York, travel and tourism industry was reeling. Airline travel and hotel stays have plummeted worldwide. Industry revenues, profits, and stock values are all down. Industry workers are being laid off in large numbers. (World Economic News, 2000) The World Tourism Organization issued the "Report of the Secretary-General: Terrorist Attacks in the United States of America", and acknowledged that the "unprecedented and brutal act of terrorism is

Creativity a literature review Essay Example | Topics and Well Written Essays - 1250 words

Creativity a literature review - Essay Example However, both definitions aren't accurate enough to describe the main two forms of creativity: the creative problem-solving and the role of social appraisal of judgment. So which to speak it itself is known as a multi-componential perspective. For instance, creativity that is seen from a human being is due to the interaction of the environment and the person his/herself. As an ongoing chain, even that isn't the true understanding of what creativity is. So as a couple of definitions , both Batey M. and Furnham A. believed it was the following: 1. Attributes of the inventive novel and useful to a particular social/cultural group. 2. Attributes to the person who came up with the idea of the product. 3. Attributes of the person assessing the creativity of the product and 4. Attributes of the environment including the following: source of evaluation, source of support, of resources, and the source of stimulation inspirable. The main target of how to establish the individual differences wa s in personality traits and intelligence. Testing personality has interacted a relationship of creativity and extraversion, openness to knowledge, and conscientiousness. When studying the creative intelligence, tests found weak relationship to psychometric intelligence. Convergent thinking is to come in or bring together while divert thinking is to turn aside from one course to another, to amuse. Studies have rated creativity to measures of intelligence to find that there were non-significant relationships. When you score quality aspects of creative answers, you get hypothesizes and tests that must be run multiple times and from there use different methods such as the following: FFM (Five Factor Model), IB (Ideational Behavior), and RIBS (Runco Ideational Behavior Scale

Alabama Department of Corrections Research Paper

Alabama Department of Corrections - Research Paper Example Introduction Alabama Department of Corrections is the agency responsible for the confinement of convicted inmates in the state of Alabama (Donal, 9). Throughout the history of the agency, it operated a farming system where the prisoners were deployed to the farms as laborers. This effectively ended in 1870, from when the prisoners were rendered idle. The agency seeks to confine, manage and rehabilitate the inmates, while providing them a suitable environment and eventually re-introducing them into the society (Donal, 11). Planning in this agency is made through the publication of monthly plans and statistical reports. Through planning, the department of planning and research produces an annual fiscal report, develops monthly management reports and prepares and analyses models for projections of the agency operations (Donal, 22). The agency evaluates the states and the national correctional standards and aligns their standards to these requirements. The agency has a research and plann ing division that oversees the planning functions of the agency. The accounting division is responsible for making the projections of the agency’s annual operational budget. These two divisions are the ones responsible for all the planning, publication and release of the reports prepared by the agency. All the reports have to be analyzed and approved by the higher departmental authority before they are released (Donal, 17). Discussion Problem solving and decision making in the agency follows a well pre-determined procedure. At the helm of decision making is the commissioner of the agency, who is responsible for most of the decisions affecting the agency, including the appointments to key positions of the agency (Donal, 34). It is the authority of the commissioner to determine the qualifications of the deputy commissioners, associate commissioners and other employees of the agency. Subject to the laws issued by the state and the federal government, the commissioner then appoin ts some individuals to fill in these positions. The commissioner is also bestowed with the decision making regarding the appropriate divisions that the agency should have (Donal, 45). Decisions regarding the operations of the divisions are made by the respective divisional directors. While the accounting division’s director determines the budget for the annual operations of the agency, the research and planning division determines the reports that should be published. However, all the decisions made by the divisions and their directors are subject to the approval of the higher office of the commissioner (Donal, 38). The agency follows well laid bureaucratic models of human relationships, where by one individual is answerable to the other depending on the position they hold in the agency. For example, an associate commissioner of the agency will serve in the positions as required by the commissioner of the agency (Donal, 50). Another example of such bureaucratic relationships is that of the deputy commissioners and the commissioner. The commissioner determines what role the deputy commissioners are to undertake in the agency. He also determines the roles that the employees of the agency should play (Donal, 52). Yet another demonstration of the bureaucratic nature of the relationships in the agency is the procedures that reports should follow before they are r

New and Old Emergent Criminal Threats Essay Example | Topics and Well Written Essays - 500 words

New and Old Emergent Criminal Threats - Essay Example For example, many cases are reported throughout the world where criminals have used the internet to illegally obtain bank and credit details of customers and used such information to withdraw cash from their accounts. There are also many cases of the internet being used by individuals to attack and harass others, commonly referred to as cyber bullying. There are many theories that have been used to define and understand criminality and criminal behavior. One of such theories is the social process theory. According to this theory, people become criminals as a result of their interactions with other individuals, organizations and the various processes that exist in their society. Therefore, one learns to be a criminal based on what he/she sees and interacts with in the society. The events and processes that exist in the environment go a long way in influencing one’s behavior. This theory has two other approaches. The first is the social control theory which basically argues that a person’s behavior is influenced by his interactions with institutions and other people. Secondly, there is the social reaction theory which emphases that if an individual is seen or labeled as a criminal early on in life, he is likely to become a criminal later on in life. In order to evaluate if the cybercrime applies to the social process theory, the causal research design can be applied. In this type of research design, researchers attempt to show evidence of a cause and effect relationship. In this case, the researcher tests how a particular variable results in a particular behavior. In this case, researchers could attempt to show how some of the existing institutions and process determine cyber criminal behavior. For example, a researcher could attempt to relate how one’s interactions with fellow college students in a university make the individual a cyber

Health epidemiology & statistics Essay Example | Topics and Well Written Essays - 2000 words

Health epidemiology & statistics - Essay Example n the course of analysis, the researchers can see whether the variables in a given site have less absenteeism as well as lower health costs as compared to non-wellness sites (Stotmeyer. Et. Al 2010). The outcomes are restricted based on the co-relational study nature. While the study focuses on pre-existing groups, there are other differences within the groups above the absence or presence of a dependent variable. For instance, the programs are significantly newer and more attractive building for purposes of managing elements from a given program site. The ultimate research technique decision is made based on a compromise between the sites due to presence and absence of dependent and independent variables. The study specifies the research question through a well-stated objective. The study reports on the hypothesis. The hypothesis in the research study is directional and complex. The study progresses to test the hypothesis through stipulated parameters. One of the major challenges of the process is foreign elements hindering success in the sampling process. Elements that are not included in the article’s population and samples are seen on the sampling list. If the authors were to apply population records in creating a comprehensive list of participants experiencing the conditions, the health care professionals would qualify as foreign elements (Stotmeyer. Et. Al 2010). In such case, the report decoding could miss various elements. Further, duplicates are a representation of other research sampling problem. Such elements appear several times within the sampling frames. For instance, if researchers study patient satisfaction based on emergency room care giving, the authors may in clude various patients based on various studies. If patients complete patient satisfaction questionnaires, the authors should ensure that they have increased awareness that the completed questionnaires should not be redone. Where the questionnaires are completed more than twice, the second

Management and Operations Assignment Example | Topics and Well Written Essays - 1000 words

Management and Operations - Assignment Example For this reason, Platz business center will engage in proper logistics and supply chain management that will ensure that our products and services remain competitive in the market. Logistics management involves the process of making a product or a service valuable to the customers and suppliers. For this purpose, time and place utility are very important. Logistics management within the supply chain must therefore be a process adding value to the product or service (Larson Pg 18). We will therefore ensure that all our products are available in the market at all times. We also intend to engage in E-commerce. We shall establish a 24/7 business website that will engage in selling our products and service online. This will be assisted by the strong internet advertisement strategies that are already in place. The emergence of e-commerce has allowed logistic management to place many firms strategically in order to exploit the potential chances available within the internet. However, despit e the simplicity that logistic management provides to e-commerce, there is still a fact that Platz Nail salon and Spa goods and services must be transported from place to another. Our products are both necessity and luxurious and fulfilling customers’ needs and demands are our major motive (Blanchard Pg 43). Logistics management is the process involving the flow of goods, information, and other resources such as people, energy from the point where a product or a service is raw material to the final or end user with the aim of the end user paying the least cost possible. Logistics management has a functional role of improving the cost of a product and a service. Our consumers will be willing to spend more for products and services with higher quality and value. For this reason, the process of logistic management plays a big role in adding value to our products and goods. This may be in the form of processing and manufacturing of the product or the service. It is argued out tha t logistics costs come second after the cost of goods or services. Our business will employ a minimum of 50 employees. Amongst the important positions are human resource manager, sales and marketing manager, head of technical services, and other related employees. Staff and employees must be licenced as professionals who can safely work in Nail salon and Spa. The staff must renew their licences every year to ensure professionalism is maintained. However, regular training and evaluations will be provided in order to keep the staff updated with the latest skills. Payment will be according to qualifications and as per the recommendations by the government and labour laws. Our salon will have external advisors who will be paid depending on their work. A contract will be provided to Price Water Coopers Company who will be responsible for auditing the firm performance and providing both legal and accounting advice. In addition to this, the business will hire a team of business lawyers who will be providing legal advice and representing the business in business related legal issues. In addition to this, Allianz Australia insurance company will insure Platz Nail Salon and Spa employees under life insurance policy cover. This is mandatory for every employee that works at the centre and must have a pension scheme as required by the government. Workers compensation is mandatory from the salon. The insurance company

Impact of Television Technology in Global Communication Research Paper

Impact of Television Technology in Global Communication - Research Paper Example In fact, 89% (1.42 billion) of all households worldwide have 1.6 billion TV sets with 4.2 billion (61% of the world’s total population) TV viewers (Ahonen 1). Particularly in the US, 99% of its households have TV sets and are watching at an average of four hours a day which when computed in a 65-year life would mean a total of nine years of television viewing, the A.C. Nielsen Co. says (Herr 1). â€Å"Its all-pervasiveness and instantaneity are finely tuned to our way of thinking†¦ [that] we expect from it effortless pleasure and hot news† (Peters 1).This captivating power of the television technology is essentially embedded in the very term ‘television’. Etymologically, the term ‘television’ (TV) is a combined term of different origins. The prefix ‘tele’ is from Ancient Greek that means ‘far’; the main word ‘visio’ is from Latin that means ‘sight’ or ‘seeing’. Hence, televis ion means ‘far seeing’ – a perfect term for the great miracle it offers mankind, as it amazingly extends man’s seeing capability beyond the limits of physical distance. (Stephens 46) Technically defined, â€Å"television is the electronic delivery of moving images and sound from a source to a receiver† (Noll, par.1). The receiver manipulates three kinds of different necessary information: the picture, the sound, and the synchronization. Amazingly, the picture is moving though not real but simply an optical illusion made possible by the rapid succession at 30 per second rate of slightly different still frames. (Videoforms 1) It is this experience that keep people hook up to the TV. Today, it has even become a necessity and has become an indicator of one’s socio-economic status. In fact, the global distribution of television ownership and use is illustrative of the so-called digital divide as can be seen in the following data. The Industrialize d World has 630 million TV sets in 470 million households with only 1.05 billion viewers, hence a ratio of 1.3 TV set for every household and a ratio of 1.6 viewers for every TV set. On the other hand, the Emerging World has 970 million TV sets in 950 million households but with 3.15 billion viewers, exactly three times larger than that of the Industrialized World, hence a ratio of only 1 TV set for every household and a ratio of 3.24 viewers for every TV set. Also, 34% of households in the Industrialized World own 2 or more TV sets; whereas, only 2% of households in the Emerging World own 2 or more TV sets. (Ahonen, par. 4) 1 The Evolution of Television How could a lifeless entertainment device greatly impact global communication? Understanding the evolution of TV from its inception to its current form (see Appendix) will help clarify this unexpected phenomenon. The television technology had its humble and skeptical beginnings, but except for the Internet is the 20th centuryâ€℠¢s most influential invention, Monaghan argues (1). Even its own inventors may not have imagined the development it has reached today and the further development it could reach in the future. The invention of the television cannot be attributed to a single person but many individuals (Bellis, â€Å"The Invention of Television† 1) whose works and accidental discoveries on optical, mechanical and

Ethical Leadership in Memory Care Homes Essay Example | Topics and Well Written Essays - 500 words

Ethical Leadership in Memory Care Homes - Essay Example These are imperative under the circumstances owing to the dynamics and factors that need to be taken into account anent the physical and psychological conditions of the patients. Actually a type of dementia, Alzheimer's disease affects about more than four million in the United States of America alone. Unfortunately, there are no known cure or treatment for the illness as of yet. The most that may be availed of for some relief are only preventative measures to control the damaging effects of the disorder. It is common among people in the age range of sixty and over although there are few cases for middle-aged persons. (What is Alzheimer's Disease. Tennessee Commission on Aging and Disability. TN.GOV. [internet]). While some patients are maintained in their own homes under the care of family and relatives and hired domestic hands or caregivers, there are a lot of care homes for memory loss patients or those suffering from Alzheimer's disease. In the instant discussion cum assessment cum evaluation, the focus is on those in memory care homes. The primordial consideration in caring for memory loss patients in a care home setting is the ethical standards that sh

U.S Economy Cause and Effect Essay Example for Free

U.S Economy Cause and Effect Essay As America is going through economical disfunctions, Â  it is apparent that many people fear for losing their job because in such a depression it would make it impossible to be well off comfortably due to the demand of money needed for all the basic essentials especially in Orange County. Orange County happens the be one of the more expensive areas in the state and it is crucial to always have a steady income as life here is not cheap but well worth it. Many Americans are in search for work and are struggling to make a living. As the job hunting goes on, many job opportunities are overseen to due to programs such unemployment. The percentage of unemployment has sky rocketed over the past few years leaving it up to us, tax payers with job to pay for such needs. Unemployment is not fair for all, most people would say. There are a percentage of people who truly have no other choice of surviving unless they depend on this crucial unemployment program. Although unemployment is crucial for some, it is not necessary for a portion of the people due to the simple fact that they are not trying hard enough to seek new job opportunities. Instead they a letting opportunities slide right past them every single day they are not looking for work. Many people depend on unemployment alone, because most people would prefer to get paid for doing nothing while they have the chance too. Many people take advantage of this privilege and only it do they follow. A huge downfall due to unemployment for us people with a steady income and a consistent employment is the fact that we have to pay for the unemployed. Hardworking people work to support themselves also end up paying taxes which a percentage of that goes to the unemployed. By increasing our taxes the government collects money all around. This dramatically decreases the standard of living for us citizens. Although unemployment has its pros and is a huge opportunity for people in struggles or going through loss of unemployment. It also puts a major dependability on hard working citizens who are forced to pay high taxes which a certain percentage are collected to pay for the unemployed. Many people abuse unemployment for as long as they can and only pretend to seek work but instead just prefer to do nothing but make something which not only is unfair but also not right. Unemployment not only affects certain individuals but it also puts a decrease on the standard of living here in the United states which affects everybody around us.

Dubliners & country Essay Example for Free

Dubliners country Essay Dubliners is a book written by James Joyce and published by Penguin Classics. It has a collection of 15 short stories with wonderful plot, characters, and themes. It talks about interesting tales set in Dublin and various characters which show great love for their country in general. Readers will find themselves more than interested and glued to the leaves of the book. They will feel like they are in a roller coaster ride as the stories unfold before them, shifting from success to failure then back to success again. In her stories, the author shows a hint of his disappointments in some of the people of Dublin and the way they chose to live. The book, as a whole, presents the way of living in Dublin. Reading the stories in this book can make the reader feel that he or she is really in the setting of the story while personally interacting with the characters and sharing their lifes ups and downs with them. The author used words that catch images and achieve a clearer picture through the marvelously written words on the books pages. In addition, the use of the color gold reveals that the author associated this color to his country. It is a country full of dreams and dreamers. In the book, Joyce presented contrasting themes because there are stories about the country that will attract readers to visit the place while there are parts of the book that make readers feel to never step on that place. However, later on readers will find themselves having a deep respect for the country and all the people who live there. The story â€Å"The Dead† is one of the stories of Dubliners that is not only interesting but also gives out ideas about love, marriage and relationship. It is about a failed marriage caused by relationship full of dishonesty and deception. Keeping secrets will really ruin a relationship. However, the author still showed love in the characters even though the relationship was already failing. Joyce wanted to imply that loving someone is possible despite all the problems. Loving means accepting the imperfections and giving unconditional love. Alcoholism also plays a great role in the Dubliners. The short stories entitled Little Cloud, Counterparts, and The Dead show that alcohol is a huge part of the lives of the characters. It is used by the characters to escape from reality and the problems that they have. At the same time, it is also used to enjoy and have merrymaking. The author also used alcohol to reveal the real situation during the time that he was writing the book. In fact, at that time, alcohol and alcohol abuse was really rampant. Alcohol can make or break ones personality which appears obviously on the life of the characters in the Dubliners. The book will let readers feel mixed emotions. There are happy moments but there are also moments of distress and depression. For instance, there were citizens of Dublin who escaped from the country, only to be imprisoned later on. It gives out a hopeless scenario of life during that time and shows a stagnant impression of Dublin. The short story entitled â€Å"Mother† is depressing and less entertaining. Nevertheless, the author wanted to show that the book was not only created for entertainment. It is a book that shows moving story for all ages. Words are really powerful in the book Dubliners. The author uses words that are gentle which later turns out to be full of angst. The emotion of good and bad is also shown. First you will feel the love and later on hate. There are stories which are depressing at first but end with full of hope. Upon reading Dubliners, I find myself fastened on my seat without taking any of my attention away from the stories. I was never disappointed with the way the author narrates the lives of the Dubliners. It is worthy of the time being spent on reading. It is a highly recommendable book to be read by everyone to achieve a sense of patriotism. Works Cited Joyce, James. Dubliners. London: Penguin Classics, 1956.

The importance of Customer Relationship Management

The importance of Customer Relationship Management The main of Customer Relationship Management is to gather information or data about the customers. By using the data the customer service is made easy for those dealing with the customers as they have the readily available information needed to solve the issues. If customer is satisfied then the organization can have profitable business and also the support staff have the more resources available . A more data work is needed for the customer relationship management and these data work include the customer name, address, date of transactions, pending and finished transactions, issues and complaints, status of order, shipping and fulfillment dates , account information and many more etc.., The support staff must have the information from the customers as to provide answer to their needs to solve the issues without having to wait in the queue for long time and also to avoid them from going to other departments of the bank. With these customer service representatives will also be able to see customers previous concerns. According to Lynette Ryals; Andrian Paine (2001) with all the information about the customers previous concern the customers with the same issue again will not have to say again the same story all over again. This helps the support staff in taking less time to solve the problem and helps in increasing higher productivity of the support staff. Management success depends on the customer relationship management as it give the customer satisfaction and efficiency of service information by the help desk people at banks. This system also helps the organizations future course of act, whether it involves separating out one of the products in the shelve and the products that are sold. The information provided by the customer relationship management also helps the marketing and advertising people in identifying what ideas work and which do not work. Integration of Customer Relationship Management systems is an important task in achieving successful business profits but its not that easy task to integrate CRM system in banks. Most of the banks fail to integrate the CRM system as they need to share information for it to be effective. These systems also help in business expansion as they can handle huge amount of data which helps in coping with the increased number of customers and their data. By successful installation and implementation of CRM system can be sure that banks business will be successful and their customers are lot more satisfied than before.(Adrian Payne; Pennie Frow 2003) Why Customer Relationship Management is important to the organizations? Some of the reasons are stated below: The main strength of the Customer Relationship management system is that it organizes and collects the information about the customers and with this information the marketing staff can analyze for the future opportunities for example by this system the banks analyze the needs of the based to the customers and whats the customer needs but they arent buying. By available information the marketing staff develops a sales strategy. This includes package of new products and services offering to the customers with some incentives. The other reasons for the importance of Customer Relationship Management System is that each every customer is important to the business but some other customer are more worth than others . By differentiation of sales efforts organizations can produce more profits per sale hour and also they can increase more sales. With the help of CRM tools they can identify the position of department sales are most profitable and which customers are expected to buy them. Customer satisfaction is vital in the CRM systems as customer satisfaction involves two ideas: one is to meet the customer needs and other is to keep the keep the promises or words to the customers. For example if a customer requests for an appointment and request was confirmed with appointment date , then if u deny his appointment on given time then this shows ur respect or value given towards the customer . In this way , CRM is used to make sure that the organization is meeting the customer needs as fully as possible. Professional handling of after sale contacts such as service calls , resolving customer issues or helping the customer to choose the right product. Last but not the least is CRM system helps the organization sales and customer support representatives to work in smarter way because it provides the improved information about the customers at their finger tips which helps in maximizing the revenue of the organization. 2.7 :Purpose Of Online Banking: With the banking experiences all the banks has entered the online bank market with them traditional banks have also been moving to Internet banking(Geralch, 2000) , there is a wide acceptance that future retail banking will be influenced by electronic transactions( Jhonson et al.,1995; Graham,1997; Treanor, 1997). With the estimation there would be 60% of retail banking transactions will be online in the next ten years time( Barwise, 1997), These estimation can also be increased now a days as some internet banks have no branch offices; which they can reduce costs of operating and fixed costs by having replaced staffs and physical facilities with Information Technology (IT). These facilities or services gave the internet banks to offer lower or no fee services and also offering higher interest rates on saving accounts than to the traditional banks (Geralch, 2000). 2.9 Different e-CRM models in Online Banking: There are different eCRM models implemented by different banks in order to have relationships benefits with the customers and to gain loyalty, customer lifetime value for the banks. One of the models for e-CRM is one-to-one relationship collecting the data about the individual customer and trying to offer them the products closer to individual need. Transparent Marketing: In this the company involves in giving the individual customer as much control of the offer as possible to customer. Classic CRM: here the customer data is grouped as to be managed in a limited number of segments with giving different offers to each segment. Personalized communications and targeting: here the offer is similar to each individual customer but there is a light difference in their movements towards specific individual customer. 2.9.10 Benefits of e-CRM to Banks and Customers: e-CRM e- CRM benefits to customers Customers Interaction and Satisfaction Convenience to the customers Transaction processing speed through e- response Quality service e-CRM benefits to Banks Better relationship with the customers Using e-mail as communication channel Personalized or one to one services Using internet and websites to market their products Transaction security is benefited 3. Research Methodology 3.1 Introduction: In this chapter the main purpose is to look at the research methodology implemented by the researcher in this dissertation in order to collect data which will lead to successful literature review and to approach the theory by drawing conclusions from articles, theories and along with these some questionnaires that will lead to aim and objectives of the project. This chapter also gives some specific reasons why a research methodology has been used and it also shows how it helped to structure the content of this dissertation from a theoretical and also practical point of view. Primary and secondary data research may not be taken into consideration sometimes as it may not answer all the research questions the researcher wants to find out. This is because the information available may be out of date or it cannot relate the certain company or organization. But to answer the research question the researcher approaches primary research methods to find relevant information of the theory. 3.1.1: Research Plan and Objectives: The primary aim of the researcher is to examine and find the significance of electronic customer relationship management in online banking. Based on the case study and the questionnaire response the research questions can be examined and results can be obtained. 3.1.2: Designing the questionnaires: According to Saunders (2007) in order to do a flexible test the data collected from questionnaire and the reaction taken towards the data collected has a great extent, the researcher follows the Saunders statements as to design perfect data analysis a proper questionnaire must be designed. For a perfect data to compose one need a proper question and also data extracted from the questionnaire response will give proper data analysis. These data should be composed constantly. 3.1.3: Ethical issues of gathering data: As per Saunders (2007) variety of ethical issues are related with collected information, these ethical issues are dependent on the gathered data of both the qualitative or quantitative data. It is equally important that there should be a connection between the research problem, data collection and the analysis of the data. 3.1.4: Privacy and Anonymity: As per Saunders et al., (2007) privacy and anonymity are important to both organization or in person as it plays vital role in purchase access and meeting orders of an organization. According to Easter by -Smith in 2002 privacy and anonymity help in implication as research advancements for both the primary data collection and interviews. 3.1.5: Ethical issues: According to Saunders et al., most of the business studies and its research will always associate and maintain from the case of an organization which always guides to a series of ethical issues in a periodic manner. The researcher gets a contribution from the employees and customers of an organization while performing research in an organization or specific sector. With this the researcher can easily and analyzes the data as accurate information or primary data obtained. Researcher/Interviewer The researcher must be clear about the information required and based on that researcher designs a question. Respondent The question is decoded by the respondent in a way the researcher is intended. Researcher/Interviewer Researcher decodes the answer to analyze the data. Respondent Respondent answers or encodes the question Source:http://books.google.com/books?id=DKvOhRaTeXcCprintsec=frontcoverdq=foddy+1994source=blots=MNnxaHHFLWsig=KVEQmF2wgTvf9NJbRoiCw68EXNghl=enei=dq9xTNGSBtCPjAfXwLyoDgsa=Xoi=book_resultct=resultresnum=5ved=0CCcQ6AEwBA#v=onepageq=foddy%201994f=false Mainly types of questionnaires involve the grouping of release and blocked questions. Questions with comprehensible phrasing and also with provisos are probable to be recognizable, and understand by means of, by which the reactants can progress the strength of the questionnaire. From time to time release questions can be referred as open ruined questions (Dill man, 2000), and also reactants give the respond in their personal way (Fink, 1995a). 3.1.6: Data Used: In this research, the researcher has used both the primary and secondary data analysis. The researcher has used both qualitative and quantitative data analysis where both of them are having the potential as well as weak points (Smith, 1975).in this research the researcher has concentrated on both the primary data and the secondary data, In an organization point of view the researcher has taken a case study for the analysis of eCRM in online banking and questionnaire response was takes as primary data research. 3.2: Mechanisms Used: 3.2.1: Questionnaires: The researcher has circulated x number of questionnaires to the bank customers among the students of University of Salford, in which I got x number of responses. And these responses are analyzed for the accurate data required by the researcher. These questionnaires are best explained in the next section. 3.2.2: Data Presentation and Analysis Techniques: The researcher approaches Microsoft Excel for data presentation and presenting the questionnaires to the customers and also to differentiate the questions. Researcher has designed the semi structured graphs with respect to percentage ratios of customers response to the questionnaires. This avoids the confusion with the data analysis and helps researcher to frame and analyze the response data easily. 3.3: What is research question and objectives? 3.3.1: Research question: Whats the significance of eCRM in online banking? 3.3.2: Research Objectives: How eCRM implemented in online banking What benefits customers and banks achieve by eCRM technology in online banking To evaluate the eCRM technology implementation in online banking. 3.4: Research Design: As per Saunders (2007), research plan can be of how well the research questions can be responded and also significantly defining the research question, where it cannot be overstressed much. Research plan also includes the main objectives which are designed from the research questions by identifying where the data is collected from different sources and also considering the constraints as well as ethical issues between design and strategy. 3.4.1: Research Philosophy: According to Saunders (2007), the research philosophy is outlined because it has taken significant assumptions and also it regards the way from where the researcher wishes to vision the world. As per this, the main authority of process is likely to be mainly concentrated on the relationship between understanding the customers and the process on which it has to be improved. There are 3 ways of thinking in the philosophy of research. Axiology Epistemology Ontology(Saunders et al., 2007) Each and every approach differs in a way such that they have their own research procedure and the business situations of management research which are not only compound but also exceptional. (Saunders et al.,, 2007). 3.4.2: The Research Paradigm , design and methodologies: 3.4.3: The research Paradigm: Based on the examination and expressing form of research methodologies, the researcher obtains a qualitative and quantitative methodology of research paradigm. Effective and concentrated data is obtained by the qualitative research and over a specific period of time numeric data is obtained by quantitative analysis in natural settings. Surveys, surveillance, and interviews etc are the data gathering techniques involved in the collection of data. (Maykut et.al, 1998). 3.4.4: Epistemology: Interpretivism can be part of epistemology perspective as it advocates the necessity of the researchers to understand the differences between humans and their role as social actors (Saunders et al, 2007). In this epistemology the researcher must be in an empathetic stance, where the researcher needs to go into the world of their research subjects and from their point of view must be understood. This approach can be considered because it differentiates the subject matter between social sciences and the natural sciences. A different logic research procedure is implemented by Interpretivism as it reflects the distinctiveness of humans as against the natural order. http://www.essayforum.com/essay-writing-feedback-3/qualitative-research-methods-coursework-review-1952/ 3.4.5: Positivism: The research philosophy also produces the main factors of Positivism and this can also approve the philosophical situation of the natural scientists. Where positivism can be favored as working within the reality of social society and Physical and natural scientists produce researchers by the generalizations of end products (Remenyi et al. 1998). Positivism emerged due to the speculative philosophy inability to solve the philosophical problems which have been a raised as a scientific development. 3.4.6: Realism: In Realism scientific analysis is narrated when this is considered as one of the epistemological situations. Showing exactness of the objects that are having continuous self governing of the brain of human can be the exact meaning of Realism. Bringing up the actuality fact in which objects are of self determining of the human is the main history behind realism. The expansion of advance scientific information by realism can be part of epistemology which is related to positivism. (Mark Sanders et al., 2007). 3.4.7: Interpretive: The dissimilarities between the human beings and social performers is recognized by the supporters with the help of interpretive .Interpretive is also considered as a part of epistemology Interpretive is also called as symbolic interactions. Interpretive can be considered as sociological paradigm which differentiates by conducting research between humans and the objects like computers and automobiles. Understanding in an exact way and take action out in agreement is done in dramatic inventions where actors play a major part of role.(Mark Sanders et al., 2007). 3.4.8: Ontology: The philosophical study of nature of being or existence or reality is said to be as Ontology. Greater extension of the epistemological deliberations is considered when they move up the research questions of the supposition that are going to be included and regards of the work and the way the world work. Dedication is supposed to exist in different methodologies. Illustration of the supporters in the middle of business and researchers placed in management are two main features of Ontology. The first and main feature of ontology is about the objectivism.(Mark Saunders et al., 2007) 3.5: Research methodologies: 3.5.1: Qualitative and Quantitative: According to Zikmund (2000) any research should be qualitative or quantitative. Selectivity of approach based on the research objective is considered as quantitative research where as qualitative approach is based on the subjective nature of the research and this is also related to the case studies which are nearly related to the research objective. By conducting proper analysis which includes interviews, questionnaires, feedbacks, e-mails helps in answering the questions like why and how , which is considered as quantitative approach (Miles Huberman, 1994). Research papers and case study analysis are considered as qualitative methods of approach, where the main aim is to receive the information and there by understanding the research problem. From the above discussion it is clear evident that researcher gets the accurate data and also finds flexible to understand the research in particular. Thus quantitative research gives the researcher better idea of studying the objectives of the research rather than just generalizing them. 3.5.2: Research Strategy: Based upon research strategy there are different types such as experiments, surveys, observations, questionnaires and case studies. (Yin, 1994). 3.5.2.1: Experiments: Experiments conducted in any business have good perspective in establishing effective relationships. These experiments help to pick up a variable and allow controlling the other two likewise. Controlling circumstances leads to pick up one or more variable which can be operated to test a hypothesis, but controlling of circumstances is achieved by conducting experiments. (Zikmund, 2000). According to Yin (1994) this research study doesnt suit the experimental research strategy as it doesnt have control over the behavioral events. 3.5.2.2: Case Studies: In these case studies the researcher obtains the data from one or few similar situations in their research area of work. The case study explores the whole organization and this is main advantage of the case studies research strategy. An empirical examination of a definite event within the context of the real world can be considered as case study research strategy (Saunders et al., 2003). This approach also produces solutions to how, why, and what questions (Yin, 1994). In this research the researcher also choose the case study analysis within the organization point of view. 3.5.2.3: Observations: Observation strategy is much used in research by using the written or recorded data (Zikmund, 2000). One of the major advantages of the observation technique is that it records the behavior without relying on the respondents reports. The data collected is discrete and passive where respondents are not involved, it can often be considered as non -reactive. 3.5.2.4: Interviews: Face to face interview or questionnaire sent or formal surveys with structured questions are different types of interviews. (Yin, 1984). The researcher has chosen this method of research strategy such that researcher can analyse all the bank customers responses. The researcher has mainly chosen the survey methods by collecting data from the bank customers with help of questionnaires on the data sheets. Here the survey methods are implemented as this is convenient and inexpensive for the researcher to obtain the accurate data required for finding the results with respect to the literature review discussed. The survey methods can be of different types based on the objective of the organizations, the different sampling methods used in this research by the researcher are offline and online survey methods with questionnaire add to them. Offline survey: Convenience sampling method is one of the easy and inexpensive methods used in this research as it inexpensive, time saving and also it can obtain accurate data without spending much money. These also have the drawbacks but the implementation of convenience compensates other disadvantages. Probability sampling methods are expensive and time consuming when compared to convenience sampling methods and therefore the researcher has chosen convenience sampling method .However, before having the offline survey all the respondents must have following criteria to answer the questionnaire. Must be student of University of Salford. Must be familiar with internet so that they can be able to use internet banking service. The main aim of this offline survey is to obtain results from x number of students from different universities. Researcher also attempts to have survey from both the males and females for obtaining the valid data. For this approach, the researcher approached students of different universities to obtain the results by getting responses to the questionnaires in the data sheets. The time taken for having interview with respondents is less than two minutes to get the response data. The disadvantage of this kind of research method is the researcher can only obtain results to few students from different universities where this data cannot represent all the students of different universities in UK. Thus to overcome this kind of approach the researcher attempted online survey which did not limit the geographical representation of the respondent, which cannot be the negative issue of the research. By comparing these results from both online and offline surveys the researcher has drawn the conclusions. The questionnaire for the offline survey is presented in the appendix. Online survey: In this research the self satisfaction sampling method was used to obtain the results from the students. This method helps the researcher to get the response from different students from different universities in UK. Before this research the respondent must satisfy this criteria: Must be university student (full time) Must know the internet banking to answer the questionnaires. The main aim of the researcher is to obtain results from the students of different universities through the online questionnaire response. The researcher had designed in the questionnaire in http://www.surveygizmo.com/ and sent this online questionnaire to the University of Salford and various university students with the covering message to the respondents regarding the questionnaire response. The questionnaire was advertised on http://www.surveygizmo.com/ to obtain results from different students of different universities where researcher has friends in different universities. The researcher mainly concentrated on University of Salford, University of Manchester, University of Bolton, Liverpool Hope University and also students from different universities in UK through online questionnaire. The research questionnaire is presented in appendix. The questionnaire was sent to different students and out of them X number of responses were received in which only Y number of responses are valid as the customers cannot understand the questionnaire and this data was analysed using the reports from the response of the customers of the banks. Thus the online questionnaire was distributed to different students through university discussion forums or through the university administration network which took less than 10 minutes for the students to answer the questionnaire. The main Problem faced during this research is designing the questionnaire in the online survey website. The other problems are like students responding to only few questions and not to all the questions. 3.6 Ethical issues of Data Collection: There are few ethical issues occurred in this online survey. The online questionnaire doesnt have any personal data rather than the age and gender of the respondents. This is because the researcher attempted to compare results among different age groups among males and females. Here the main ethical issue is that the respondent answers the questionnaire only if that doesnt have any personal data questions such as name, address, mobile number etc. Thus the respondent answers the questions honestly with the belief. Due to fact that personal banking is a sensitive issue for many people, the researcher has mainly concentrated on subject related questions rather than personal data collection such as income, how often do they bank or any other personal questions which could affect the respondents response. |According Saunders et. al., the research should not embrace the population or any other material disadvantage. Here all the necessary precautions are taken to get response from the university students and results are analysed for the conclusion. Here the researcher did not offer any incentives to the respondents in order to get the response from different university students.

Macbeth and Narrative of Arthur Gordon Pym Essay example -- comparison

Similarities between Macbeth, of Shakespeare's Macbeth, and Augustus,  of Narrative of Arthur Gordon Pym In literature, when the natural order becomes skewed, a character may die to restore order.   Often, there is a savior who sacrifices his or her life so that other characters might live.   In "Macbeth," after the king is assassinated, the balance is disturbed.   "The night has been unruly: where we lay, Our chimneys were blown down; and, as they say,   Lamentings heard I'th'air; strange screams of death, And, prophesying with accents terrible Of dire combustion, and confus'd events, New hatch'd to th' woeful time, the obscure bird Clamour'd the livelong night: some say, the earth Was feverous, and did shake." (Act II/ Scene III/ lines 53-60).   The king and rightful ruler of England was murdered and replaced by a dishonest, evil man who had no right to the throne.   Because the order in the world was disturbed, nature will continue to wreak havoc until Macbeth dies.   Lady Macduff explains to her son that a traitor is "one that swears and lies.   Every one that does s o is a traitor, and must be hang'd." (Act IV/ Scene II/ lines 46, 48-49).   Because he is a traitor to his country, Macbeth must die.   In The Narrative of Arthur Gordon Pym, Augustus is the savior.   Augustus acts as a savior twice in the story when he sacrifices himself after a mutiny and an act of cannibalism have taken place.   Through his death, Arthur and Dirk Peters will survive a mutiny and the destruction of their ship.    Augustus first saves his friends after a mutiny has occurred on his father's boat.   After hiding his friend, Arthur, on board their boat, Augustus and his father set sail from Nantucket.   The plan was to hide Arthur on the ship for a few da... ...ceptible, and the skin of his cheeks hung so loosely as to prevent his masticating any food, or even swallowing any liquid, without great difficulty†¦. About twelve o'clock he expired in strong convulsions, and without having spoken for several hours."(Poe, 342-343).   Because he was the savior, Augustus gave his own life in order to restore the balance and order of the world.    Like Macbeth, Augustus is the savior in The Narrative of Arthur Gordon Pym.   One or more characters have disrupted the schedule and patterns in which nature operates.   The savior is the character or characters who sacrifice their lives in order to return nature to her regular order.    Works Cited Poe, Edgar A. Poe Selected Tales. Ed. Diane Johnson. New York: Literary Classics, 1991. Shakespeare, William. Macbeth. Ed. Kenneth Muir. Ontario: Thomas Nelson & Sons Ltd., 1997.   

Mending Wall Essay -- essays research papers

What is so important about mending a wall? Robert frost a down to earth, phenomenon has used his supernatural skills to write a poem which may seem to be a simple, ordinary poem, yet what lays hidden behind the veils may be unraveled. That is the spiritual world that you and me may learn to understand the philosophical basis of human nature that provokes the human revolution. Believe it or not this poem was ingeniously devised by Robert Frost to articulately open up a world of ideas that acumen imagination and its complexities. That is what I will be elaborating on in terms of textual evidence. Like many of Frost’s poems, ‘mending wall’ involves a journey. We are introduced to two farmers in an annual meeting at the wall that separates their properties. They walk the length of the wall, repairing damage that has been done during the year. This process allows Frost to probe the whole question of communication or, more precisely, the way we put up walls and create barriers between ourselves. As happens in this poem, Frost moves in his thinking from a basic, natural setting to an abstract consideration of human behavior. The very first word of the poem establishes the sense of that which colours its entire atmosphere. This opening line establishes a mystery; there is ‘something’ that doesn’t want the wall to be there. Whatever it is, it is a powerful force: it creates a ‘frozen grounds swell’ that attacks the wall from the base, forcing the boulders on the top to tumble off. Wintertime is when the destroyer does its work. The effect is not a small one, but a gap contrived is as wide as two people are. The question is ‘what has caused them?’ In this stanza, he breaks from his consideration of this mysterious wall-hater for the moment to discount hunters as culprits. He knows that hunters damage walls. He has repaired the damage they have done. They cause a lot of damage to let the dogs get at rabbits that hide amongst the rocks of the wall. The hunting image becomes, however, but a dramatic aside to the main concern of the poem. A more earthly consideration of an expression of that force which is responsible for the unexplained gaps which seasonally and mysteriously appear in the wall and await discovery in the spring with all the patience of the cosmos. We return to the air of mystery. These gaps that appear just seem to have happened, with no one seei... ... not go behind this saying to test whether it has any validity. Frost has tried to guide him behind it with his questioning, but to no assistance. The neighbour in fact takes pleasure in repeating this piece of derived ‘wisdom’. The poem leaves us with a somewhat comic character who like an untested saying, derived from his father, who probably derived it from his, and so on back into the ‘old-stone’ age. His neighbour ends the poem, in something of an anticlimax and wins the ‘argument’; the wall is fixed and they will meet again next year. A strong feature of Frost’s poetry is his use of symbols. He starts a story and gathers an additional meaning and significance as the poem develops. The wall represented barriers, divisions, irrational and unnatural dividers that keep people apart, nature symbolises a unifying force, the stone-age man represent unthinking man and that civilisation has passed him by while spring symbolises a new birth in nature. Changes of seasons are important on Frosts’ poem where the neighbour rejects the chance for a new start. So as you can see this poem is just a poem about mending a wall, but it has significant meaning which relate to human behaviour.

Job Training versus Career Development: What Is Voc Eds Role? Essay

Job Training versus Career Development Should vocational education concentrate on preparing students for specific jobs or should it be more focused on broader career development, including lifelong learning, employability, and cognitive skills? This Digest explores these questions and examines how vocational education programs can best prepare students to meet the demands of the current and future workplace. Job Training and Vocational Education When asked to describe the role of vocational education in the schooling of the nation's youth, most educators (and citizens) would say it is to prepare students for work in a given trade or vocational area. For many years, this preparation has focused on job skill training, the philosophy being that training individuals in the "hands-on" tasks required for work is of primary importance in ensuring their employability and job market success. This singular attention to job-specific skills continues to characterize many vocational education programs. The controversy among educators is whether or not students are actually acquiring the appropriate job-specific skills and whether or not those skills are sufficient for the comprehensive education of youth. In an effort to document the learning gains for students in secondary and adult full-time vocational programs, states are developing skill standards for given occupations upon which their vocational curricula are based. These standards form the basis for assessing students' entry-level occupational skills plus the employability skills that are generic to all occupations. The documentation of these skills then provides vocational program completers with credentials (or a career passport) to present to potential employers, thus e... ...Hoyt, K. B. "Career Education and Transition from Schooling to Employment." 1993. (ED 371 242) Jacobs, H., ed. Interdisciplinary Curriculum: Design and Implementation. Alexandria, VA: Association for Supervision and Curriculum Development, 1989. (ED 316 506) Kincheloe, J. Toil and Trouble: Good Work, Smart Workers, and the Integration of Academic and Vocational Education. New York: Peter Lang Publishing, Inc., 1995. Parnell, D. "Cerebral Context." Vocational Education Journal 71, no. 3 (March 1996): 18-21, 50. Rosenstock, L. "The Walls Come Down: The Overdue Reunification of Vocational and Academic Education." Phi Delta Kappan 72, no. 6 (February 1991): 434-436. Vocational Instructional Materials Laboratory. OCAP: Occupational Competency Analysis Profile. Columbus: Center on Education and Training for Employment, The Ohio State University, 1995.